Complaints
Haughmond Schools are committed to encouraging the involvement of parents in their children’s education.
One aspect of this commitment is reflected by recognising that from time-to-time things may occur which cause parents concern. But it is important that parents know what steps to take to make sure any problems are satisfactorily resolved. The policy below is intended to provide guidance to help parents with this process.
Every complaint is a matter of concern to Haughmond Schools and will be investigated with due urgency and thoroughness. Whenever a complaint is upheld every effort will be made to rectify the issue and if necessary action will be taken to try to prevent a recurrence of the problem. The school will not investigate anonymous complaints or allegations but confidentiality will be respected and the identity of complainants will be protected where necessary.